Called to see if they could fix our garage door springs that had JUST broke. No one answered, but then the phone rang and it was the company calling back, apologizing for missing the call. We made an appointment for service that evening. Brian called earlier in the day and asked if he could come earlier, YAY! Communicated with us when he was on his way too. I love when they do that. His work was well done, very professionally done and told us if there are any problems to call him. We were very pleased with the entire experience, including the price. We will definitely call him again for any garage door needs.